To correct this situation, you will begin by creating a performance grading form that will be used to assess the front-line supervisor’s performance. Create a form that includes areas the supervisors should be graded on and the relative weight or importance assigned to each category. For example, should 30% of the weight be assigned to communication skills versus 20% for coaching skills?
You want to make sure that the grading form reflects what you feel are the indicators of a good front-line supervisor’s performance.
Create the form including the relative weights of each category and the grading scale to use (for example, for grading criteria you could use 1â€“9; low, mid, or high; or poor, mediocre, average, or excellent). Justify why you chose those criteria and why you assigned particular weights.