Business Process Change Plan

Unit 1

Assignment: Individual Project

Over the course of the next five weeks, your assignments will build from one week to the next until, in

Unit 5, you have a fully prepared Business Process Change document. Each week you will address specific issues that will add to what you have completed

in previous units or will serve as a foundation for information you will add in future units. In Unit 5 you will be responsible for preparing and submitting a final change management document encompassing your responses /answers from Units 1

4 (revised as necessary to address issues/concerns made by your professors each week).

You must use the Assignment template contained in Doc Sharing and prepare your Business Process Change document using APA format (use the Kaplan

Writing Center for assistance, if necessary). Please note that you will need to obtain sources particular to the industry and/or organization selected. If you believe a confidentiality issue might arise particular to the organization you select, it is

best to choose a publicly traded company. In other words, it is your responsibility to ensure you have access to the information required for this project. In short, please do not share any proprietary information regarding your organization.

Please submit this Assignment with your name, course number, section, and date to the

Dropbox before the end of the unit.


: For details on using drop boxes in this course, click on the Academic Tools

tab above, then Dropbox Guide.Project DetailsBelow are the details

Scenario Select one of the industries listed below and one type of organization relating to that industry (you will use this industry throughout the class):

Medical Care







·Electronic Equipment

Unit 1

[GB560: Designing, Improving, and Implementing Processes]

Service Industry




If you wish to use a different organization from one listed here, please email the instructor to receive approval. Make sure you can apply the assignment requirements to the organization you selected. For this Assignment you will need to complete the assigned reading and conduct research (use the Internet or the Kaplan Library) to identify an industry and organization to analyze and to which your

Business Process Change document will apply. For this Assignment utilize the Assignment template

in Doc Sharing and address the following questions for Unit 1 (your responses should be between 2 and 3 pages in length):

1. Provide the name of the organization (this must be a real organization and you may use the organization where you currently work); describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement.

2. From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace.

3. Utilizing the Capability Maturing Model (CMM) outline briefly wha

t changes will need to be undertaken at each of the 5 stages (pages xxxiii xxxiv).

4. Evaluate Porter’s three phase process (page 32, figure 2.1) for defining a company strategy and create a simple chart of the recommended change addressing issues in eachphase.

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