Case Note 2: RL Wolfe: Implementing Self-Directed Work Teams
1. What are the key design features of self-directed work teams? Which design features are desirable and which are essential for success?
2. Why does Amasi decide to use this work system in the new Corpus Christi plant? How would you characterize Amasi? For example, is he attempting to drive change or lead change?
3. Compare and contrast the old plant to the new plant in terms of work design. Identify and rank order the most challenging problems.
4. If you were Amasi, how would you present the benefits of the self-directed team concept and the reasons for continuing the “Corpus Christi experiment” to the unionized workforce in the other two Wolfe plants? Be prepared to make this pitch to the class.