During this course we will study how to effectively assess and audit management systems for any type
During this course we will study how to effectively assess and audit management systems for any type or organization. Thus when answering the questions below, please answer them in context of a particular organization. The type of organization you choose in this module will be used for the next several modules so choose an organization type that fits your interests and experience. Some types of organizations you may choose include; manufacturing, service (cleaning service), government operation, military operation, fast food, restaurant, healthcare, hospital, banking, gas station, sports venue, concert venue, department store, college department, work-out facility, etc. Please make sure that you explicitly state ( and briefly explain if necessary) the organization that you will use to apply the principles of Management Systems and Management Systems Auditing.
3. After completing the reading assignment above & deciding on a organization to use for the next several modules, please answer the following questions and upload the file to Canvas by the due date shown in the Module.
Chapter 1 Questions
Q1. Describe the primary components of the management system for your chosen organization. Specifically describe the (a) Primary/core processes, (b) Key supporting processes, and (c) Management system supporting elements.
Q2. What is the purpose of the Management System within your organization?
Q3. What are the primary value streams of your organization?
Q4. List two (2) examples of waste in your organization and list two (2) examples of the benefits that the management system should provide for your organization.
Q5. What processes and guidelines are in place to assure that the organizations outcomes (system outputs) meet expectations? Ex. How does Burger King Assure that your Whopper meets the customer expectations each time a Whopper is sold and consumed.
Chapter 2 Questions
Q1. Provide specific examples of what an audit may “find” or “uncover” within your organization. Site one (1) example for each of the following:
Conformance, i.e adhering to or NOT adhering to a policy or procedure
Improvement Opportunity, i.e a process that is operating correctly but could be improved
Best Practice, i.e. a process that produces superior results over similar process within the organization.
Effectiveness of Processes, i.e. a process that produces or does not produce intended results (defects)
Q2. How will the management audit of your organization promote the following:
Teamwork among the staff
Operational Continual Improvement
Enhance Skills of the Organizations Employees
Assure Quality of the Product or Service
Q3. How does the internal audit support the value streams that you identified in Q3 from Chapter 1 questions?
Q4. Give an example of an process within your organization and how you will verify the process is effective?
Q5. In your own words, define a Management System Audit as it relates to your organization.
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