The final project for this course is divided into two parts: a change-management plan and a professional development plan. You will first complete the changemanagement plan. In this course, you will explore leadership roles in the health information management industry and how ethical issues affect health information management. In the final project for this course, you will have the opportunity to demonstrate what you have learned about leading and addressing ethical concerns in the industry. You will respond to the situation presented in the following scenario.
Scenario Imagine that you are the manager of the medical records department of a small community hospital. It has recently come to light that employees in your department regularly access confidential personal and medical information about people they know personally. The information is not relevant to their jobs, and they use it for their own personal information. In addition, they are sharing this information by gossiping about it with their coworkers.
You found out about the inappropriate accessing of information when a patient’s attorney contacted the hospital alleging that his client’s confidential information was made public when the client enrolled her child in a local summer day camp. Due to cultural and religious reasons, the child’s mother has chosen not to immunize her child, and your employees accessed this information from confidential medical records and shared it with others in the community. A recent outbreak of mumps in the area has people on alert and, not understanding the cultural and religious implications of the mother’s choice, the community reacted strongly to finding out about the immunization history of the child. The day camp did not admit the child, and the family is being ostracized from community activities as well as social interactions.
In the first part of this project, you will address this enterprise-wide breach of ethical practice and understanding by developing a change-management plan for necessary cultural changes within the department. In the second part of the project, you will develop a personal and professional development plan for an employee who supports the change and will retain his or her job.
The project is divided into three milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in Modules Three, Five, and Seven. The final product will be submitted in Module Nine.
In this assignment, you will demonstrate your mastery of the following course outcomes:
Devise change-management plans based on relevant theory that promote enterprise-wide collaboration in addressing ethical issues in health information management Develop communication approaches for relevant stakeholders that support necessary cultural changes
Assure the ethical management of health information by recommending policies and procedures based on the cultural competence of units of a healthcare enterprise Assess the effectiveness of health information management procedures, supported by data analytics, for leveraging best practices in culturally responsive health information management
Prompt In this part of the project, you will create the change-management plan to address this ethical lapse. You will summarize what change you intend to achieve in the department. Your plan will be based on a specific change-management theory that supports the change you are trying to make.
Specifically, the following critical elements must be addressed:
I. Introduction A. Explain the background precipitating the need for the change plan, taking into consideration the strategic goals of the plan. B. Explain what the plan will achieve, including the change-management theory you are applying to this change.
II. Purpose and Principles A. Explain the specific culturally competent behaviors the change-management plan will produce in the hospital employees. B. Explain the health information management principles that support these behaviors. C. Explain how any relevant ethical considerations present in the scenario are addressed by the change plan.
III. Focus Areas, Rationale, and Risk A. Analyze the cultural competence of the main areas targeted for change, concluding with how these areas fit into the objectives for change. B