Understanding Medical Errors and Adverse Events 


High-Reliability Organizations 


The Role of Quality Management in Promoting a Safety Culture.


 Prioritizing Improvements.


 Expanding Data Sources: Partnerships to Develop Best Practice.


 Leading Organizational Improvements.


 The Role of Nursing Leaders in Promoting Safety.


 The Role of the Medical Staff in Promoting Safety.


Promoting Safety through Effective Communication.




Key Terms


 Quality Concepts in Action





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