Assignment Description

Part 1

Tasks for Part 1 will be completed in Weeks 1–4 and should be 1,250–1,600 words.

Quality Training Manual

This course is comprised of a series of Individual Project assignments that will contribute to a Key Assignment submission at the end of the course. Each week, you will complete a part of a Quality Control Manual, with potential use as a training support document. You will select an organization and apply your research to the development of the Quality Control Manual that is meant for the logistics and supply chain management departments. The project deliverables are as follows:

• Quality Control Manual
  •  
  • Table of Contents (TOC)
    • This should be on a separate page.
    • This should be a maximum of 3 levels deep.
    • If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.
  • Section Headings
    1. Week 1: Introduction
       • History of the quality management evolution
       • Why it is needed
    2. Week 2: The Role of Leadership
       • Why it is a strategic issue
       • Management as a role model
       • New kinds of metrics
    3. Week 3: General Quality Strategies and Tools
       • Establishing customer expectations
       • Designing quality in
       • Defining metrics
       • Mistake-proofing
       • Kaizen
       • Six Sigma
    4. Week 4: Quality Tactics and the Logistics and Supply Chain Functions
       • What tools are applicable internally
       • What tools are applicable externally with vendors

The project deliverables for Week 1 are as follows:

• Week 1: Introduction (250–300 words)
  • You will prepare an outline of the Quality Control Manual. The first part of the manual will be the Introduction.
    • Provide a history of the quality management evolution and why it is needed.
    • List and discuss 2–3 of the specific directions that companies are adopting in terms of strategic quality management.
    • Clearly identify the organization that your quality control manual is intended for. (This will be reflecting for my personal business A trucking firm which is not yet up and running)
    • Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma.
  • With each week, you should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.
  • Week 2: The Role of Leadership (300–400 words)
    • Research and summarize senior management’s role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.
    • In general, identify senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
    • Why must firms adopt the identified roles? What is the risk of not using the roles?
    • Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?
  • With each week, you should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.