Service Evaluation

Please answer question 1-11 use proper paraphrasing and references also cite and can you put the reference for each under the answer of each questions thank you.

1.What is the value of having a quality award or certificate? If you were a business owner, would you want certification or an award?

2.Describe the similar traits and qualities that hospitality companies seek when hiring someone. Do you think you can train if the qualities are not there when you hire them.

3.What is importance of Strategy and a example

4.What is Continuous improvement and a example.

5.Define and apply strategy as it applies to a service operation.

6.How do you think leaders can create a culture of quality improvement

7.What is Corporate Culture and example.

8. what is the importants of Nonverbal communication and example

9.Explain what service recovery is and why it’s important.

10.Describe the features of an unconditional service guarantee and its managerial benefits

11.Describe the features of an unconditional service guarantee and its managerial benefits