Unit?3?and?4?Journal?Entry

/in /by

Description
Unit?3:?Have?you?heard?yourself?
Your?manager?has?informed?you?that?a?sales?system?is?to?be?implemented?into?the?organisation,?allowing?sales
processes?to?be?streamlined?and?access?to?high?quality?sales?leads?to?grow?your?organisation?s?pipeline.?It?will
also?enable?easier?extraction?of?data?from?the?system?which?would?be?analysed?for?the?company?s?quarterly
budget?and?business?plan?as?well?as?for?the?performance?management?of?each?individual?OSD?agent.
This?new?system/?process?ultimately?affects?the?daily?routine?of?your?team?and?therefore?your?team?needs?to?be
made?aware?of?the?protocol,?implementation?and?process?immediately.
Thinking?about?how?to?best?communicate?this?to?your?team,?so?that?the?message?is?clearly?heard?(and?not
misunderstood),?your?team?has?the?opportunity?to?feed?back?their?concerns?etc.?so?that?a?record/?audit?trail?is
easily?identifiable.?How?would?you?(as?the?Team?Leader)?communicate?this?new?process?to?your?team?and?why?
What?could?the?impact?on?the?team/?team?performance?be?if?this?message?is?not?effectively?communicated?
Unit?4:?Talk?to?the?hand
It?has?been?3?months?now?since?the?new?sales?system?and?its?processes?has?been?implemented?into?your?team?s
daily?routine,?and?you?have?extracted?the?data?from?the?new?system?in?terms?of?lead?conversion?rates?for?each?of
your?team?members.?Unfortunately,?one?of?the?new?members?of?your?team?is?not?achieving?their?set?lead
conversion?target?from?the?last?quarter.
How?(as?the?Team?Leader)?would?you?deliver?the?feedback?on?this?individual?s?performance?over?the?last?3
months??Would?you?merely?discuss?the?performance?of?the?individual?on?the?basis?of?the?extracted?data??Would
you?call?for?feedback?from?their?team?members?on?their?attitude?and?ethos?in?the?role?as?an?OSD?agent??Would
you?call?for?a?one?to?one?meeting?with?the?individual?or?write?to?them?officially?
Taking?everything?into?consideration?over?the?past?3?months,?what?process?would?you?adopt?in?order?to?feedback
on?the?performance?of?this?underperforming?team?member?

3.?Literature?Review?and?Analysis.?Justify?or?disagree?with?the
decision?made?by?the?organization?to?deal?with?the?crisis;?include
an?explanation?with?references?to?academic?source?materials.
(1,500?words)?(60?marks)
4.?Conclusion?and?Referencing.?In?this?section,?summarize?your?findings,?while?making?reference?to?the?key
theories?of?enterprise?risk?management.?(500?words)
*Please?follow?the?exact?guidelines?attached?in?the?framwork?of?an?essay?(Abstract,?Into,?Literature
Review/Analysis,?and?Conclusion/Referencing),?including?evidence?of?understanding?of?each?of?the?mentioned
learning?outcomes?mentioned?on?page?1?of?the?guidelines.?Please?also?apply?the?content?mentioned?in?the?10
PDF?attachments?of?course?materials.?The?essay?must?have?a?deep?and?thorough?analysis?of?the?case?study?and
the?application?of?published?extracts,?journal?articles,?and?the?course?material?provided?in?the?attached?with?as
much?referencing?as?possible?throughout?the?paper?Harvard?format.?

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