Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint

Present the differences between clinical quality and customer service quality.

Instructions: For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care. ● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint. ● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.) ● Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results) ● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results) ● Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home ● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home. ● Be sure to include details about the complaints that you found. ● Report your findings by using one (1) of the methods below: ○ 3-4 page paper excluding front and back matter (APA standards apply). ○ Internal organizational memorandum. ○ Info graphic ○ Power Point presentation for a Board of Directors (10-12 slides; speaker notes as needed to support assertions). ○ 7-10 minute public service announcement (using a free online voice recorder such as vocalic.com) ○ Video newscast (using a free online video recorder such as YouTube.com) (e.g., entertainment

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