Why the new strategy is being implemented

As a senior staff member at Community Link, you have been involved in discussions with management about incorporating online options for clients to attend service information sessions and initial intake assessments. At a recent continuous quality improvement meeting, a staff member presented a new program called Canvas Recording to meet this identified need. The staff member has put forth a proposal to sell the exclusive use of the program to Community Link for $500 000. Instructions on how to use the system can be found here .
You are required to develop and present a new communication strategy to your team. Your team come from varying backgrounds with varying levels of English, this should be considered when developing your strategy and presentation. You will be required to present this strategy to three (3) people who will be playing the role of your team.

Developing the strategy
You may be required to invent information when developing your strategy. When developing your strategy, you will need to:
• Complete the communication strategy template to explain information to staff, clients and stakeholders
• Complete the policies and procedures template provided to explain the new protocol
• Ensure that all written materials model effective writing skills and workplace standards

Presenting the strategy
Once you have developed your plan, you are required to present the new communication strategy to three (3) people. When preparing and presenting the communication strategy you will need to:
• Provide completed communication strategy to each team member
• Provide completed policy and procedures to each team member for new protocols
• Present information about the new strategy outlining:
o Why the new strategy is being implemented
o The benefits of the communication strategy
o An overview of the communication strategy
o An overview of the new policy and procedure
o How the new strategy will be evaluated

When presenting the information, you should:
• Model effective oral communication
• Providing mentoring and coaching to staff on how the system will work
• Allow time and opportunity for people to ask questions

Gathering feedback
At the end of your presentation, you will be required to obtain feedback from each participant/ team member using the feedback form provided
Once you have completed each of these components of the assessment, you will be required to upload:
• Presentation notes/ script
• Completed communication strategy
• Completed policy and procedure
• 3 x completed feedback forms
Rubric
CHCCOM003 Assessment 2 Project V6
CHCCOM003 Assessment 2 Project V6
Criteria Ratings Pts
This criterion is linked to a Learning Outcome • Completed the communication strategy 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Identified internal and external information needs 1.0pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Identified competing or conflicting interests 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Developed a range of communication strategies to meet organisation needs and goals 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Developed a communication plan 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Completed the policies and procedures template 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Prepared information and resources to support the implementation of communication protocols 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Presented information to staff regarding communication strategies, protocols and organisation standards 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Modelled effective oral and written communication and provided mentoring and coaching to staff 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Obtained feedback from others to assess communication outcomes using the feedback form from three (3) people 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Developed and presented one new communication strategy and associated protocols for a business unit or team 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
Total Points: 11.0
The communication strategy developed in Assessment 2 is now ready to be implemented. You have been asked to develop and present an information session to clients using Canvas Recording. Your presentation will be recorded so clients can access the presentation for the next seven (7) days. Your presentation should consider the varying diverse backgrounds and levels of English.
Your information session should include:
• An overview of Community Link – basic information can be found here , please note you may be required to ‘invent’ some information about Community Link
• An overview of the services offered at Community Link
• An introduction to using Canvas Recording for intake and information sessions
• Legal and ethical considerations when using Canvas Recording including:
o Privacy, confidentiality and disclosure
o Discrimination
o Duty of care
o Mandatory reporting
o Informed consent
• The evaluation process that will be used for Canvas Recording
Rubric

CHCCOM003 Assessment 3
CHCCOM003 Assessment 3
Criteria Ratings Pts
This criterion is linked to a Learning Outcome • Developed and implemented 1 strategy for using digital media to provide information and promote organisation to clients using Canvas Recording 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Model effective oral and written communication 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
Total Points: 2.0
Once you have completed your presentation, you will be required to complete an evaluation report
You are required to submit
• Presentation notes/ script
• Evaluation report
Rubric
CHCCOM003 Assessment 4 Evaluation
CHCCOM003 Assessment 4 Evaluation
Criteria Ratings Pts
This criterion is linked to a Learning Outcome • Developed and implemented 1 strategy for using digital media to provide information and promote organisation to clients using Canvas video upload 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Model effective oral and written communication 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Completed the evaluation report 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Maintain work-related networks and relationships to meet organisation objectives 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
This criterion is linked to a Learning Outcome • Record lessons learnt and identify opportunities for continuous improvement 1.0 pts
Competent 0.0 pts
Not yet competent
1.0 pts
Total Points: 5.0
Reference
Internet
• https://www.businessdictionary.com/definition/ – Business directory
• https://www.mindtools.com/pages/article/newTMC_05.htm – SWOT analysis
• https://www.niu.edu/newsplace/crisis.html – Crisis communication
• https://www.outboundengine.com/blog/social-media-etiquette-for-business-25-dos-donts/ – Social media
• https://www.mindtools.com/CommSkll/CommunicationsPlanning.htm – Communication planning
• https://www.businessknowhow.com/internet/socialmediaetiquette.htm – Social media etiquette
• https://www.aiim.org/What-is-Document-Management – Document management
Articles and Books
Butler, S., Moore, A., Atkinson, A., Burnet, K., Frakes, M., Jabbour, L., Read, S. (Eds.). (2009). The Macquarie dictionary (5th ed.). Sydney, Australia: The Macquarie Library.
Cowan, E. W., & Presbury, J. H. (2000). Meeting client resistance and reactance with reverence. Journal of Counseling and Development, 78, 411-429.

Department of Health and Human Services. (2015). Communicating with people with Retrieved from https://www.dhs.vic.gov.au/for-business-and-community/ community-involvement/people-with-a-disability-in-the-community/communicate-and- consult-with-people-with-a-disability/communication-with-people-with-disabilities
DeVito, J. A. (2009). The interpersonal communication book (12th ed.). New York, NY: Allyn & Bacon. Emailreplies.com. (n.d.). Email etiquette. Retrieved from https://www.emailreplies. com
Dorling Kindersley. Maag, J. W. (2003). Targeting behaviors and methods for observing their occurrence. In M. J.
Breen & C. R. Fiedler (Eds.), Behavioral approach to assessment of youth with emotional/ behavioral disorders: A handbook for school-based practitioners (2nd ed.). Austin, TX: Pro-Ed.

Gordon, T. (1970). Parent effectiveness training: The proven program for raising responsible children. New York, NY: Three Rivers Press.

Harms, (2007). Working with people: communication skills for reflective practice. Melbourne, Australia: Oxford University Press.
Heron, J. (2001). Helping the client: A creative, practical guide (5th ed.). London, England: Sage. Koschmann, M. (2012). What is Organizational Communication. University of Colorado. Retrieved from https://koschmann.webstarts.com/uploads/what_is_organizational_pdf

Kotelnikov, V. (n.d.). Cultural intelligence. Retrieved from https://www.1000ventures.com
Lawson, K. (2001). KISS: Guide to managing your career. London, England:
O’Hara, A., & Pockett, R. (2011) Skills for Human Service Practice. Victoria, Australia: Oxford
University Press.

O’Toole, G. (2008). Communication: Core interpersonal skills for health professionals. Sydney, Australia: Elsevier.

Project Cartoon. (2006). How projects really work. Retrieved from https://www.projectcartoon.
com
Reach Out Australia. (n.d.). Effective communication. Retrieved from https://au.reachout.com Slane, C. (2004, April 1). Let me through, I have a morbid curiosity. In B. Phillips Annual report privacy commissioner 1998-99 (p. 58). Retrieved from https://www.priv.gc.ca

Stringer, D., & Cassiday, P. (2009). 52 activities for improving cross-cultural communication.
Boston, MA: Intercultural Press.

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