Frequently Asked Questions
1Is Brainy Term Paper a registered US company?
Yes, we are a registered US business providing trusted legitimate academic writing services. Our central office is located at Delaware. Located in New York, 10 First Avenue, Muswell Hill.
2Can people from other countries place orders with you?
Our expert has worked on several orders for students in various countries such as Australia, Ireland, England, New Zealand, Canada, etc. we employ experts only who are specialized in the various academic field to work on the orders placed. Our capable professional writers can custom any paper in any given format or style.
3What is unique about you?
Client satisfaction is our priority. That is, any paper produced by our company is written from scratch and is 100 percent authentic. Our writers go through a tough vetting process to ensure that they can deliver high-quality products/ papers. Moreover, every complete paper is evaluated by our experienced editors and proofreaders to ensure that our clients receive nothing but an excellent paper.
4Whom should I contact in case of any clarification about my order?
If you have any question about the order or any of our services, our support team is here for you round the clock. Moreover, our interactive messaging system allows you to remain informed at all times.
1How much time do you need to complete a big order?
Our writers only provide an authentic work, which requires adequate time for the research. Therefore, placing a big order in a matter of hours might be impossible given that we do not want to jeopardize the quality of your work. Nevertheless, you can request a progressive delivery or order a paper based on chapters for a dissertation. Ordering your dissertation based on chapters allows you to take advantage of several writers working on your paper hence completing it faster.
2Should I expect any discount while placing an order?
We offer the various discount to our new and returning customers. Visit our discount program page and find out which discount you are entitled to. For more questions about our discounts, our support team is available 24/7 to answer them.
3How do I upload an additional file needed by the writer after placing an order?
Once you place an order, you become a member of our company, and therefore you are able to interactively use the admin area. You can use the open messaging system to directly converse with your writer and the support team and upload your additional files.
4Do you research the placed orders or should I provide the references?
Our writers have access to several online academic materials, open sources, and libraries. However, there are rare occasions when you are required to provide sources for example, if the book to be used is unavailable. Our writers can handle nearly any academic project under the sun; all they require from you is to upload clear instruction and any other important files on time.
5How do I know the progress of my paper?
The status of your paper is automatically updated in your personal profile. You can always know the status of your order. You can also take advantage of our live chat, email, and our messaging system to talk to the support team or your writer inquiring about the paper’s progress if you are anxious about the order.
6Can I change the paper details before it is completed?
We are committed to meeting your requirements. Therefore, we do permit free of charge revision in a condition that the original instructions remain or are not tampered with.
7How do you deliver your papers?
After the paper is completed, it is uploaded to your personal profile with Brainy Term Papers. Your task is just to download it check if it satisfies your requirements and then submits to your professor. In the event that you are not able to download it, we are always more than happy to resend the same completed paper via mail.
8How long does it take to complete a paper?
Academic assignments and papers always have deadlines that call for consequences if not adhered to. So we always ensure that we deliver the product within the provided timeline. Even though our team can work within the shortest time possible, we encourage our customers to set reasonable deadlines to ensure a quality of work. For example, you cannot allocate 2days for a 50 pages dissertation.
1Are your writers quailed to handle my paper?
Brainy Term Papers only employ professional in various academic fields. Our team includes teachers, part-time professors, and retired lecturers. Before becoming one of us, every writer must prove beyond doubt that he or she is a great professional writer or an academician. What is more, our team is composed of writers with English as their first language. Our writers will ensure work is written from scratch and not copy pasted.
2How do I know that the assigned writer understands the instructions?
We try our best to provide our clients with the best customer service possible. Therefore, customers can communicate with their writers, upload additional files, advice or provide resources and monitor the progress of their work. Once you upload your order, you can communicate with the assigned writer from the word go until the paper is completed.
3What proof do you have to show that your writers are specialized in my field?
We only employ professionals. All our writers have masters and Ph.D. degrees in the various field and have undoubted experience in academic writing. Once you place the order, different writers’ places bid on your order. The support team then reviews all the bidders work quality and then assigns the paper to the most suitable one.
1Are there additional prices besides the ones indicated on your website?
No, we are a trusted academic writing company, which values its customer and won’t trick you into any additional charges. Our services are based on honesty and transparency. We guarantee all our clients that there are no other hidden charges, i.e., we charge what you see.
2Do you honor the deadlines?
We are fully committed to the customers’ satisfaction, which includes delivering the placed order within time. Our team ensures that all the papers meet the deadline besides being of a high quality. Fulfilling your expectations includes following all your instructions including delivery within time where your satisfaction ranks at the top of our priorities.
3Should I be worried about plagiarism?
Every order is passed through our advanced plagiarism software to ensure that your paper is 100% original. Therefore, you can rest assured that Brainy Term Paper is a non-plagiarism zone. Any writer who produces plagiarized work; their contracts are evoked in immediate effect. That how much we detest plagiarized work.
4Do you guarantee I will be satisfied with the product provided?
Our major goal is to achieve satisfaction to all our customers. Our writers are trained to flow all your instructions to detail. We rarely get revisions given that we aim for 100% satisfaction. However, if you are not satisfied with your paper, our writers will gladly offer a free revision for the work.
5Do you offer revisions or refunds?
Our pleasure lies in providing you with a flawless paper. Therefore, if your paper does not meet your expectations, our writers offer amendments to ensure that every single detail of your instruction is covered. We allow customers to request for the revision within 14 days. If you do not request for a revision with the indicated days, your right to a free revision is revoked. Ensure that your initial instructions match your revision instruction because any changes mean that you will pay for the revision since it is assumed to be a new order.
6Do you offer drafts to your clients?
We offer draft papers in a condition that the customer requests it in his or her original instructions. You are allowed to contact your assigned writer via messaging and inform the support team if you need a draft.